Frequently Asked Questions

general information about our services
How do you ship your products?

We're working with GrabExpress, Lalamove, J&T Express, and CaPEx for our logistics.

For nationwide door-to-door shipping, our parcels are forwarded through J&T Express or CaPEx. Metro Manila orders can opt for express shipping options via GrabExpress and Lalamove.

How soon will my orders arrive?

From our Manila office, we ship out twice or thrice a week depending on the weekly volume of orders. About 90% of the time, customers receive parcels within a 7 to 14 day period*

Average Delivery Lead Time:

  • Metro Manila: 2-4 days
  • Luzon: 2-4 days
  • Visayas: 6-8 days
  • Mindanao: 6-8

    *kindly take note this is for locally available products; some brands we ship internationally.

    *lead time for Shopee or Lazada orders may vary.

  • What payment options are available?

    Orders can be paid processed through the following:

  • GCash QR
  • PayMaya
  • Mastercard/Visa
  • Banco de Oro
  • UnionBank
  • PayPal
  • Cash-on-Delivery/Pick-up**
  • **Instruments Laser Engraving has a pick-up and return shipping option

    See Payment Options 
    I need quick assistance regarding my order.

    We're quick to respond with order concerns - kindly contact us through our Messenger channel:

    Send my Inquiry 
    I'm looking for a long term supplier for our company. How do we register for a business account?

    Key business partners are given longer terms of payment. In addition, a dedicated B2B account at Merritmed will help us serve your suceeding orders twice as fast. Get more details here:

    Get a B2B account 
    Do you offer volume discounted pricing for students?

    Our team is dedicated to support causes for local healthcare education! With this, student organizations can apply their official councils, and organizations for exclusive pricing. Learn more here:

    Merritmed for Students